I purchased a robot vacuum directly from the official website in September 2022. It stopped working completely and is still under the advertised 3-year warranty. I contacted support, followed all instructions, and provided all necessary documentation. After that, I received no response. This treatment is extremely disappointing, especially from a company that promotes quick after-sales support. The lack of communication is surprising, given the company's reputation. Is this warranty just a marketing tactic? I hope to receive support soon, as I may have to consider legal action if this continues.
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Neatsvor® is a robot vacuum cleaner manufacturer with absolute R&D and manufacturing capabilities, which is why we can provide high-quality robot vacuum cleaners at low prices.
