When I ordered, the website stated a delivery time of 4-6 weeks for DNA sequencing. Now, five months later, my sample is still marked as 'arrived in lab.' I've sent two emails, but they haven't refunded me or provided a timeline. This situation feels illegal, and I plan to dispute the charges with my bank and report this to authorities, as many others seem to be facing similar delays.
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Nebula Genomics is a privacy-focused, science-driven personal genomics company. We enable our users to stay in control of their personal genomic data and learn how the latest scientific discoveries apply to them.
