I am quite unhappy with my experience after purchasing a mattress just three years ago. It has shown significant loss of support, and I frequently wake up with aches and back pain. I raised this issue under warranty, anticipating a fair assessment, but instead faced a process focused on inspections and technicalities rather than the mattress's actual performance. Despite clear issues with comfort and support, it was deemed 'not faulty,' and the suggested solution was further inspections rather than a practical resolution. The warranty seems reassuring initially, but in reality, it offers minimal protection once a problem arises. The lack of accountability and dismissive handling of my concern has been very frustrating. I would not purchase from this company again and would recommend others to explore different options.
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You Can’t Put A Price On Good Sleep
At Nectar, we’ve aligned all our efforts around one simple promise: The best sleep of your life, guaranteed.
We believe that price should not keep anyone from being able to achieve their best night’s sleep. After all, we spend 1/3 of our life sleeping.
We offer the only 365 Night Sleep Trial in the UK and we also include a Forever Warranty that covers your Mattress for as long as you sleep on it.
All Nectar Mattresses are Carbon Neutral and Sustainable.
Try out a Nectar through all four UK seasons and if it's not right for you, we'll pick it up for free and refund you. See more
