I bought a Nectar mattress in September 2021 for around £700, partly because of the advertised “Forever Warranty.”
After about 4.5 years, the mattress developed a noticeable one-sided dip that caused ongoing back discomfort. Nectar arranged an independent inspection, which confirmed measurable settlement (2 cm). However, this was deemed “within manufacturing tolerance,” so no replacement, refund, or even goodwill discount was offered.
Customer service was polite and responsive throughout, but the outcome was effectively that a mattress causing back issues is considered acceptable as long as it doesn’t exceed an internal sag threshold. Comfort, health impact, and real-world usability were not taken into account once the mattress was deemed “within spec.”
This ended up being £700 wasted, as I now have to dispose of the mattress and replace it elsewhere to avoid further back problems. The process was professional, but the warranty offers far less practical protection than the marketing suggests.
If long-term support and back health matter to you, be aware that “Forever Warranty” does not mean the mattress will actually be replaced when it stops being comfortable.
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You Can’t Put A Price On Good Sleep
At Nectar, we’ve aligned all our efforts around one simple promise: The best sleep of your life, guaranteed.
We believe that price should not keep anyone from being able to achieve their best night’s sleep. After all, we spend 1/3 of our life sleeping.
We offer the only 365 Night Sleep Trial in the UK and we also include a Forever Warranty that covers your Mattress for as long as you sleep on it.
All Nectar Mattresses are Carbon Neutral and Sustainable.
Try out a Nectar through all four UK seasons and if it's not right for you, we'll pick it up for free and refund you. See more
