I placed my mattress order well in advance on November 11th, but the delivery has been a nightmare. The mattress never arrived, and I had to initiate a trace investigation myself due to the lack of updates from the company. Although they eventually found it, the delivery was mishandled, and I received no notifications. When I called back to update the shipping address, I was told it would arrive in six days, but that timeline changed to nine. Customer service was unhelpful and dismissive of my concerns. I'm currently stuck sleeping on an air mattress due to this company's failures. I recommend looking elsewhere.
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