I’m extremely disappointed with my experience with Nectar and their so-called “Forever Warranty.” I’ve had my mattress for about 5 years, and it started giving me problems just a couple of years in — developing a deep dip that has only gotten worse over time. That sagging caused serious back pain and made it nearly impossible to get a good night’s sleep.When I finally reached out for warranty support, I expected a smooth, helpful process. Instead, it became a frustrating loop of requests for more photos and proof. In trying to lift and position the mattress for their pictures, I actually aggravated my back injury. Even after explaining my situation, they kept asking for more documentation instead of offering a quick resolution.With my back in worse shape and no real progress, I couldn’t wait around any longer for them to “decide” what to do. I’m now replacing the mattress out of my own pocket — something I never thought I’d have to do with a brand that advertises a Forever Warranty.
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