I bought the Nemo Osmo tent last year after hearing good things, but it ripped the very first time I set it up. It also had weird brown stains on the fabric straight out of the pack, which seemed off.I contacted Bergfreunde (the retailer), and they told me to get in touch with Nemo. Nemo then said it’s the retailer’s responsibility in Europe and told me to go back to Bergfreunde. This went back and forth multiple times until I gave up. No one wanted to take ownership of the issue.Really frustrating experience. I expected much better from a company like Nemo, especially for something that was clearly defective from the start.I would not trust these products.
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NEMO Equipment, Inc. is a company based in Dover, New Hampshire, that designs and manufactures outdoor equipment, tents, and shelters.
