I placed an order with Nemo on July 10th. After two weeks of not receiving shipping information, I attempted to contact Nemo to find out what was going on. I left dozens of messages through the ticketing system, 'live chat' agent, and voicemails. I wasn't able to get a response until August 3rd! The rep's response was they had a new hire who forgot to hit a 'checkbox'!? This is the worst ordering and customer experience I've ever had. We're paying premium prices. Increased 'seasonal demand' is not an excuse for this; the company's customer service process & engagement are completely broken. I will not be using this company again.
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NEMO Equipment, Inc. is a company based in Dover, New Hampshire, that designs and manufactures outdoor equipment, tents, and shelters.
