Buyer bewareThe Aurora tent with pawprint comes in two types. When ordering make sure you get the correct one. I ordered the tent and pawprint at the same time. The snaps do not fit. After talking with Nemo they say sure we will help just spend more money to send it and say pay for insurance. I have to go through all the hassle for a mistake that they made. When all I asked is send me the correct pawprint or at least tell your sales team to put out the knowledge article to send the correct one. The fix is all on the customer. That is very poor customer service. All I asked is send me the right one.
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NEMO Equipment, Inc. is a company based in Dover, New Hampshire, that designs and manufactures outdoor equipment, tents, and shelters.
