I ordered an item from this store, but unfortunately, the size wasn’t suitable. When I reached out to request a return, I was told they don’t accept returns or exchanges for sizing issues — only for damaged or incorrect items. This is incredibly disappointing, especially since the purchase was made online.I reminded them of my legal right to return items under the UK Consumer Contracts Regulations 2013, which allow customers to return online purchases within 14 days of receipt for any reason. Despite this, I received no further response and have been completely ignored since.It’s unacceptable for an online retailer not to honour basic consumer rights, and the lack of customer service only adds to the frustration. I would advise caution if you’re thinking of buying from them — especially if you’re unsure about sizing, as you may end up stuck with something you can’t use.
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