From having been a dedicated customer of NeonOne for the last 4-years, I was recently dismayed to have received terrible customer service when our sales rep, Joe, would not allow a cancellation of an expensive add-on product on the date of renewal. I had felt that the organization had been a friend and partner to nonprofit organizations, but it has been become apparent that they employ unfair tactics to lock small and financially vulnerable organizations into predatory practices. What a disappointment, especially in these incredibly difficult times for nonprofits in the USA
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Neon One is the nonprofit relationship management platform designed to help small and midsize nonprofits build the personal connections that fuel their missions and drive growth. By centralizing all data and tools, Neon One gives teams a true 360° view of every donor, volunteer, and member, replacing fragmented spreadsheets with meaningful insights. The platform simplifies growth by automating personalized communications and routine tasks, ensuring every supporter feels valued while saving staff precious time. The impact is clear: organizations using Neon One see an average 33% increase in donations within the first year. Neon One is built to grow alongside each organization as its community expands. Unlike other nonprofit CRMs that increase costs based on record counts, Neon One offers a fair pricing model based on a nonprofit’s annual revenue. This ensures that growing organizations are never penalized for expanding their supporter lists or increasing their outreach. By aligning costs with financial capacity, Neon One remains a sustainable, long-term partner for nonprofits dedicated to increasing their social impact and donor loyalty.See more
