Had the same experience at the other most recent review. I was hacked in the 2022 security breach but just found out about it. I gave them all the info they asked about my account (INCLUDING ORIGINAL EMAIL WHICH I HAVEN'T USED IN YEARS, so surprised I was even able to access) and they just froze me and said "being investigated by mod department." They never write you back either, it's just a dumpster for tickets they don't want to address. So disappointed in what Neo has turned into, don't spend any money here and it may be worth looking into a complaint against them with authorities in Hong Kong (currently where neo is domiciled).
Claim your business profile now and gain access to all features and respond to customer reviews.
Neopets.Com - Virtual Pet Community! Join up for free games, shops, auctions, chat and more!