My first ever neopets account stopped working. I couldn't login and the password recovery did not send a mail. Neopets gave 0 support and after 2 years, decided to fully delete it because it was inactive. Made a new account, after playing on it for a year, frozen. Another new account, after at least half a year, frozen. Another account... frozen. Each time 0 support or explanation as to why my accounts were frozen and/or how to unfreeze them. I wouldn't get a single response from them.Then I made another account, played on it for 2-3 years and it all went well. Until one day while trying to login the site asked me for my birthday. No problem I thought. Just fill it in and go. Except... it did not work. Tried every single combination just in case I might have missclicked while entering my date, yet nothing worked.Tried to use the password recovery option because I thought resetting my password might bypass the birthday check. No recovery email.I sent them an email showing screenshots of the original registration email I had received when I made the account as proof that I was the real owner. No ticket number, no response. Sent them a direct message on facebook asking about the email I have sent... no response.A while later I notice that they have read my facebook message, but decided not to respond.They fail to do their jobs and I don't understand why a company would waste money and hire people for customer support, if they aren't going to provide any support in the first place.This company does not give one 💩 about children or their users in general. All they care about is getting as much money as they can. They can't even seem to keep their security up to date.
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