Update on my holiday horror ride with Neo sabers.Good news. 1) After the review the company did refund me the $12 for the shipping since it could not be over $25. 2) The company did fix the saber and returned it to me in the same box.Bad news1) No communication while the hilt was within their possession. (I only wanted to know if it was received)Overall impression is the company is like any other business. Quality control and oversight is at a 60% effectiveness, or it may be higher depending on the mindset of the employees. Rubberstamping a quality control checklist is a common procedure and things can get overlooked. In my situation this was probably a major issue on the quality control that was overlooked and really makes you wonder if the holiday season is a big push, then maybe they should hire more people for the quality control. Since, most of these light sabers are coming out of China their standards of quality control may not be as we would expect since these were drop shipped straight from the factory. No one at Neo sabers oversaw any steps of the quality control. So, in essence if you want quality control and authentic hands-on manufacturing buy American or from regional vendors who manufacture their product in house. I close by saying this was a valuable lesson but to those who have yet purchased you can get the same items from Ali Express on the Nexxus, 89 sabers or LGT store. Their customer service and quality control is substandard but at least you don't get the markup that Neo sabers hit you with as a drop shipper.
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