Writing a review here because they pre-approve the reviews on their site. I submitted one a month ago with three stars and they haven't posted it. Only 4 stars or higher are posted for this product and it's a scam from the beginning. Hopefully someone here will learn from my misfortune.Ordered the Shogun saber on the B1G2 spring deal. It arrived in a beat up box with no warning. I actually got the "your order has shipped" email three hours after it arrived. Upon inserting the blade, the saber visibly wobbled and when held horizontally, the top of the hilt was tilted at a 20 degree angle. The issue lied in the lack of support around the exposed kyber crystal. There isn't a chamber around the crystal so it's essentially a house with a roof but missing a wall, too much stress at the juncture. I reached out to support for a replacement item, a refund, or a chance to pick a model that wouldn't have a known defect due to the expose kyber crystal; instead, they sent me a Google drive folder with videos on how to fix it myself. Upon following their videos, I discovered that they forgot two screws that held the hilt together and two plastic clips that kept the handle from sliding. I again asked for a replacement and was told they'd send another video to which I refused and continued to demand a refund or replacement. They eventually sent another one, hastily wrapped in bubble wrap and not even in a box. Again, wobbly and I followed their videos to fix it; this time all the parts are there but the wobble continues due to the open crystal design with no support. tl;dr: if you want something cool and pretty to look at on your wall, this company is cool. If you want a solid product to actually use for spinning or dueling, avoid them like the plague. It'll show up broken, they'll try to make you do their work for them, ignore you, and then send you more defective product.
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