I requested a refund after not receiving any updates for weeks, but my request was denied. After multiple messages, I was offered a partial refund, but there was no follow-up when I agreed to it. Eventually, the item arrived, and it was a complete letdown. The stitching was poor, the color was faded, and it wasn't even the right size. This has been the most frustrating clothing purchase I've ever experienced, all for a disappointing holiday sweater. I still want a refund, but I'm worried I won't get it due to the lack of communication. If this review is seen by others, I would strongly advise against using this platform.
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