This was by far the worst airline experience of my life, and I travel frequently around the world.This was a Cairo–Aswan flight, originally scheduled to depart at 10:00 AM. We were first informed that the flight was delayed by one hour, which we accepted. However, the reality was very different — by 12:25 PM we were still waiting for the plane to take off, with no clear information or explanation.The chaos started at check-in. There were only two counters serving all passengers, forcing us to stand in line for more than 30 minutes just to receive our boarding passes, all while being reassured that the delay would be minimal.We then proceeded to the gate at the announced time, only to be left waiting in a hall for over an hour before being taken to the aircraft by bus. The situation became completely unacceptable when we were packed into an extremely overcrowded bus and then locked inside it because the aircraft was not ready.The conditions were unsafe and inhumane. My wife was close to fainting, and to make matters worse, we were traveling with our young daughter, making the situation extremely stressful and difficult to endure. There was no assistance, no priority handling, and no concern shown by the staff.Eventually, we were taken to the plane, where we continued waiting without knowing the actual departure time. There were no announcements, no updates, and no accountability.When passengers tried to ask for information, the response was shocking: staff said they work from early morning and “don’t know anything” about the situation. This level of ignorance, lack of responsibility, and disregard for passengers — especially families with children — is unacceptable.This experience reflects severe mismanagement, extremely poor communication, and zero customer service standards. I have traveled extensively across the world and have never experienced anything as bad as this.I strongly do NOT recommend Nesma Airlines. Avoid it if you value your time, safety, and basic human respect.
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