Such poor-quality support and an extremely unprofessional team. There doesn’t seem to be any technically competent person in their team. I have faced the same issue more than 10 times across different websites. Despite clearly sharing the correct site name and URL where the issue exists, they keep making changes to the wrong production site, causing both sites to go down.
This is very disappointing and shows a complete lack of understanding and responsibility. It’s a total waste of time and money. There is clearly no proper technical team managing things.
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