WORST PROPERTY MANAGEMENT EVER. They are shady: they charge a $35/month residents benefit package which includes the ability to get online and pay rent on their DIY website and if you are paying your rent on time, they report it as a positive mark on your credit. This is something that I can do myself, for free. The residents benefit package is mandatory. They will allow you to use their real estate agents with up to $6000 off if you decide to buy a house through them. I am NEVER doing business with this place again. Their late fee is $365/day. The house we rented, we got about a 5 minute walk through the house and the property. It had been vacant for 2.5 months. The agent who was in charge of making sure vacant properties in her area, said, “I haven’t seen it since the remodel.” The grass was dead because they hadn’t been running the sprinklers, so the agent had not been coming by because there were 3 HOA violations in the mailbox. We’ve lived here almost 6 months and haven’t had one HOA violation. The “remodel” was putting lipstick on a pig. I’ve had 3 vendors knock on my door and say, “I noticed ___________ on your house and was wondering if you would be interested in our services.” I actually listen to their sales pitch because I’ve researched a lot about this house. I also own a home that is 18 years old and has been a rental and it hasn’t had interior upgrades and its craftsman ship is miles above this house. All in all, the average to bring this house up to date (new windows, redo of interior paint-the painters didn’t cover the floors adequately so there is paint droppings and flashing on the new PVC flooring, they also didn’t paint the interior window sills, backs of doors, inside closets and the taping the did is despicable. Paint is chipping off baseboards and so many other things! I sent Nestwell over 600 pictures as my “move in inspection” because one page of paper wasn’t going to fit. So far in our 5 month tenancy, the upstairs bathtub faucet flooded the walls and was dripping into the basement. we had disaster recovery companies out here for 6 weeks, the soil has a fungus in it which is killing the grass and the plants—which Nestwell is trying to get us to pay for, a kitchen cabinet broke in half when it was opened, the concrete everywhere around the house is spalling (chipping and crumbling away) and is lifting due to tree roots, the previous tenants put weather stripping foam on the windows that Nestwell said they would remove but never did, and the back wood steps were so severely rotted that one kind vendor told me NOT to let my children walk on them. The unfinished basement has exposed fiberglass insulation. All and all there is over $100,000 of work that needs to go into this house. The house is 20 years old and it’s been a rental for at least 15 years according to tax and property records. Nestwell’s response to my photos: your lease states you’re accepting it “as is”. These people are frauds, they overcharge, and do some really sketchy stuff.
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