I had fallen behind on my payments due to a family medical emergency, and the overdue amount was quite substantial. Feeling overwhelmed, I avoided calls and emails from the service. However, when I was finally ready to resume payments, I took a call. The representative was very understanding and non-judgmental. We reached an agreement on a payment date. When I called to arrange my payment, I spoke with another representative who was absolutely wonderful. His kindness and understanding truly put me at ease. I was anticipating a much different experience.
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