Unfortunately while having my installation carried out eight weeks ago the installer damaged my vinyl flooring. I have had a visit from a representative from the company declaring that ,"yes this looks like a hot drill bit burn" and he would file a report to that effect. I then received an email from an unknown Services Manager not only denying this could happen but indirectly questioning my integrity. This damage is not in any way my fault, and I can accept accidents do happen so why has this complaint been handled in such a shocking offhand manner.
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