I attempted to purchase an espresso machine from this company. I was not able to get much information on their product description. I attempted to call the company but was unable to reach anyone. I was able to chat but it was a slow process. Before purchasing the item I confirmed with the person on chat the EAN number for the product. I was given the north american EAN and felt comfortable purchasing the item. Europe has a different EAN. In the confirmation email there was confusion, the header of the email described my item, but the footer of the email described a 220V AC unit. I attempted to call and get it fixed but was unable to reach anyone. I sent 2 different emails to 2 different email contacts never got a response. Sent a form letter from their contact us page and never got a response. Finally after waiting for about 30 minutes I got a response on the chat window. This person stated I was told it would be a 220V machine and I showed him why I was not told that and why I thought wasn't a 220V machine based on the EAN I was provided. He told me this is a european machine and that is why it is 220V, I told him according to the internet/AI the norther american EAN matches what he told me and it should be 110V that European model has a different EAN. Instead of straightening out the situation, he just offered me a full refund. I accepted this since it was the safest thing to do, but would have much rather had the machine I purchased for the price I purchased it for.
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NetworkDistri is an online IT partner and a B2B/B2C IT network equipment retailer in the USA. We serve as a professional IT distributor, network solution integrator, and service provider, specializing in digital business transformation and system integration. Our portfolio includes various enterprise and industrial IT solutions, particularly in enterprise networking, covering wireless technology, network security, firewalls, collaboration tools, and data center solutions.See more
