Our experience with the company has been profoundly disappointing. They present themselves as a premium provider with a corresponding price, but the service we encountered was far from satisfactory. The only stages that met our expectations were the design and survey phases, which were conducted efficiently and professionally. However, everything fell apart once installation began. What was meant to be a two-day process has stretched into a six-week ordeal, and as of now, remains unfinished. From the first day, we faced missing critical components, incorrect manufacturing, and quality-control failures that were revealed during repeated inspections. Despite constant reassurances, we dealt with canceled visits, wrong deliveries, and prolonged periods of inactivity. The disruption has been significant, with constant dust and mess from onsite cutting, even after requesting that all cutting be done elsewhere. We've had to continuously relocate personal belongings because the work is never completed when promised. The ongoing delays have left our home in chaos. Fitters often arrived without the necessary items and could do little more than point out more missing parts. Damage from earlier installers only became apparent after new lighting was added. We had to chase for updates at every step, often receiving unclear or conflicting information. For a company claiming to provide a premium, stress-free service, our experience has been anything but that—it's been slow, disorganized, messy, and incredibly frustrating. We still have an incomplete installation and no faith in their ability to fulfill their promises. Based on this experience, I cannot recommend them and strongly advise others to reconsider before committing.
Claim your business profile now and gain access to all features and respond to customer reviews.
For over 30 years we have been designing bespoke interiors for our discerning clients, their homes and their lifestyle. Whether you are looking for bespoke furniture or a stunning staircase renovation, we can create the perfect bespoke solution that will add value to your home for years to come.
