I am regular online buyer but never faced such a bed customer service as in Newby Interiors. I pre-ordered dining table 16th of Nov,per website info it should come in stock 30th of Nov and delivered to me in 7 days. After 3 weeks I contacted Newby customer service myself and found out that my item was delayed, I was told that a colleague who was looking after my order is off sick that's why I wasn't notified about delay. After 3 weeks delayed item came badly damaged. Contacted customer service and found out that they are not going to be able to exchange it before Christmas as their courier is too busy at this time. Newby sales manager Richard Lloyd offered an exchange in a middle of January, advised me to use damaged table on Christmas and offered £50 compensation for an inconvenience. When I replied that I would like to take a full refund to be able to buy a table somewhere else I got an answer from Richard that if I am asking for refund I am not going to get a compensation and will receive my money at the end of January after they organise damaged table pick up. He ended his e- mail saying that he feels that he done everything he could for me and has nothing to add. I was in shock. Really rude and unhelpful.
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Established since 2008. We are a family run Ecommerce business specialising in reproduction and contemporary furniture.
We offer a wide range of living, dining, bedroom, office, conservatory and upholstered furniture. Brands including Baumhaus, Desser, Old Charm, Jual, Mark Websters, Bentley Designs, Nathan, Ercol, Bradley to name a few.
