I ordered an expensive ($1,399.99) cat house/tree from New Cat Condos on Dec of 2022, and after waiting for almost two months (note that the item was advertised to be already “ïn stock”) I received a low quality product and full of defects, which is not acceptable for such an expensive item. The carpet’s quality is of low density which will likely translate into less durability. I can see the exposed carpet backing on the wrinkled areas (which looks ugly), as well as when I slide a finger on the carpet. Notorious craftsmanship defects include an ugly crease around the tree trunk which looks like a scarf, and the fact that the pagoda on the top is off centered! Also, a space was left between the tallest pillar and the neighbor platform, so it swings. There are many exposed and loose staples making it a CHOKING HAZARD for the cats and for my toddler. I have a cat tree from another company called “C&C Cat Furniture”, which is of obviously superior quality (e.g. the carpet quality is way better).They also advertise that “This product ships on a pallet”, but the item was inside the delivery trunk without any kind of protection/packaging so beneath the base it was full of dirt.Based on the description of the product I was expecting good quality, but this was an expensive, low quality item. People should know what to expect before buying from this company. They don’t respond to my messages and nobody answers the phone. It’s not fair paying this amount of money and receive a product with all these quality issues. I will never buy from New Cat Condos.
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New Cat Condos manufactures quality cat condos, cat trees, cat furniture and cat towers since 1983. Quality Cat Furniture at Affordable Prices with FREE shipping.