Used to be a great company. We placed a few orders over the years and were very satisfied with both the company and product. Prior to this past order we noticed the carpet appeared much thinner vs in the past. This time we did not even get the product. First we ordered two items, their website states I believe 10-15 business days for shipping. When it was getting close to the shipping date, and after it, I called the company several times, each time I received voicemail, never a live person, I also sent numerous emails. I received an email there would be a delay in delivery, but when I tried to inquire how long the delay would be, I never got any response. I then informed the company I would dispute the charges with my credit card company and leave bad reviews, again no responses. I canceled my order via an email request and asked them to contact my credit card company regarding the same, still no response. I did not check any websites for reviews prior to placing this order based on our past experiences. If you are thinking of using them I would steer clear.
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New Cat Condos manufactures quality cat condos, cat trees, cat furniture and cat towers since 1983. Quality Cat Furniture at Affordable Prices with FREE shipping.