The cat trees are ok. I would highly recommend not buying from their actual website. Absolutely HORRIBLE customer service. Nobody ever answers the phone or returns your calls. I recieved a damaged tree with missing parts. I called for days and days. I emailed them repeatedly as well. Never got a call back.. Took 6 days to get a email response. Another 3 days to recieve a return label. I am still waiting for my refund after over a week that they recieved it. Trust me and buy from another site such as Amazon or wayfair if you desire their product where the customer service is much better. I will never buy a product from New Cat condos ever again!! Such a headache. Thieves will keep your money even after repeated emails and calls about my refund. Check BBB complaints on this company. Seems to be a ongoing thing.
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New Cat Condos manufactures quality cat condos, cat trees, cat furniture and cat towers since 1983. Quality Cat Furniture at Affordable Prices with FREE shipping.