About a year ago, I purchased the most expensive New Cat Condo at over $1k and expected to be bedazzled. It was ok but arrived with subpar carpet that was so thin in spots that I must now replace it. The company claims to make their products but I see the exact items of the same quality construction, design, and colors being advertised under different brand names at much lower prices. This makes me wonder exactly where the items come from considering the strong chemical smell upon delivery. Probably the worst thing, though, is the pathetic customer service. I have left 8 voicemails and sent so many emails that I have lost count regarding a prospective purchase of another product. I've heard nothing. The sheer non-responsiveness tells me to buy elsewhere at lower prices and lose the customer service nightmare.
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New Cat Condos manufactures quality cat condos, cat trees, cat furniture and cat towers since 1983. Quality Cat Furniture at Affordable Prices with FREE shipping.