newlook.com

3.1
3.1 Based on 1.3K reviews

We are the feel-good fashion brand making style accessible and fun so that everyone can experience that New Look feeling! If you need any support, visit our Help Centre for the latest information and contact details here: https://help-uk.newlook.com/hc/e...

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Jace
Very poor customer support

The customer service is appalling. I could not return an unworn item within the return policy timeframe, despite it still being available for sale. There was no understanding or flexibility at all.

1
Date of experience: Dec 07, 2025

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Business Details

  • We are the feel-good fashion brand making style accessible and fun so that everyone can experience that New Look feeling!

    If you need any support, visit our Help Centre for the latest information and contact details here: https://help-uk.newlook.com/hc/en-gb

  • language https://www.newlook.com

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