This has been an extremely disappointing experience. I ordered an item and paid for a return courier, but no one showed up despite the fee of £2.95. Customer service was unhelpful, consisting of nonsensical automated emails, with no phone support available. After expressing my frustration publicly, I received a promise of a second collection, which was scheduled for today. We stayed home all day, but once again, no one arrived. They take your money but fail to provide a proper return service. I strongly advise against making any purchases from them online. I will continue to share my experience until they address these issues and provide a reliable return process. This situation is utterly ridiculous.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are the feel-good fashion brand making style accessible and fun so that everyone can experience that New Look feeling!
If you need any support, visit our Help Centre for the latest information and contact details here: https://help-uk.newlook.com/hc/en-gb
