newlook.com

3.1
3.1 Based on 1.3K reviews

We are the feel-good fashion brand making style accessible and fun so that everyone can experience that New Look feeling! If you need any support, visit our Help Centre for the latest information and contact details here: https://help-uk.newlook.com/hc/e...

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TheCookie974
Frustrating Return Experience

I share the same frustrations as many others. I returned an item to the store, so why haven't I received my refund yet? They have the product, yet I was informed that I need to wait until it arrives back at the warehouse. I received an email confirming the return was successful, but I'm still waiting for my refund. There's no phone number or live chat available to discuss the issue; the only way to reach out is through email or a bot, which takes them up to five days to respond. This level of service is completely unacceptable and shows a clear lack of consideration for customers. They don't deserve anyone's business.

1
Date of experience: Jan 15, 2026

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Business Details

  • We are the feel-good fashion brand making style accessible and fun so that everyone can experience that New Look feeling!

    If you need any support, visit our Help Centre for the latest information and contact details here: https://help-uk.newlook.com/hc/en-gb

  • language https://www.newlook.com

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