Firstly I have enjoyed the magazine for a number of years but their subscription and customer service departments are dire!The card I was using to pay my annual subscription was lost so I had a new card sent to me but when renewal time came round the number on file was rejected. My fault not theirs. They asked for new details which I provided but then said that didn't work either while I know it does. I phoned them and a lady said it could well be their fault as it happens a lot but nothing can be done as they have now cancelled my account. That's it. No more New Scientist!I have had a reply from them. But it really makes nothing any clearer. Yesterday after my post here I received an Email from them thanking me for my payment (you remember the one they said they were unable to take) so I Emailed them seeking some sort of vague clarification. So today another Email arrived saying that they confirm my account is cancelled due to non-payment but to tell them if any payments are taken from my card. In other words neither they nor I have any idea of what's going on!They should change the name from the "subscriptions department" to the "Basil Fawlty" experience! It's such a shame when the magazine itself is so good.
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