I came on here while trying to decide whether to re-subscribe to the latest offer and it was interesting to read other reviews! I had trouble before but was beginning to question whether or not I was somehow at fault - I now see I wasn’t alone in my experience. Basically I had to call 3/4 times to try and cancel my subscription and each time they had lost the record of my previous call. Eventually they agreed to refund me some of the issues, however I was sent less than the agreed amount. And when I called, guess what... the record of that conversation had once again ‘disappeared’! From the beginning I also found the information in my account online misleading as it it seemed to imply I did NOT have an active subscription with no info on next payment date. I gave this feedback to the call handlers and they seemed uninterested. Not great! However, I do like the magazine itself, and find it a stimulating read.
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