Monthly update for August 2021...This has been going on all year.So here's a copy of email sent this month. (ho-hum!)-----------------------------------------------------------Hi Charlotte,Humbly suggest that you check your database for all the other complaints that I've made this year on exactly the same subject.Look carefully at previous complaints and you'll find my account/membership number, which NS keeps asking for and which I keep sending.It's printed on the address label when my paper copy of New Scientist arrives.So, in the past, I've scanned this and sent it to you. Not that it made any difference.Unfortunately, I can't scan the label this week because the paper copy of New Scientist is late . . . Again.I guess it might arrive Monday.Or maybe Tuesday of next week, a day or two before next weeks issue is distributed.But not to worry. I went down the supermarket last Thursday and read this weeks copy there.Ho-hum!But you should be able to find my account number in any of the previous complaints I sent.There are plenty of them, given that I complain each and every month for most of this year.It's now August and I'm still complaining . . . doesn't time fly!And especially given that I can sign in to my account with this email address.So I can guarantee you that it's on your system, and has been for many, many months.. . . On & off.Oh, and by the way, this is the standard reply I get every month from New Scientist:We would like to apologise for the service you have experienced with New Scientist.Please contact customerhelp @ newscientist.com and we will investigate this further.Kind regards,New Scientist Customer Help
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