Worst company customer service I came across in my life. We have cancelled direct/debit by mistake and wanted to make it back, after 2 weeks unsuccessful attempts to get hold of them I decided that we just want to finish with them forever. All this time we were getting nasty letters saying, that’s we owe them money and we have to pay. But how? I would like to pay you and never hear from you again, but no phone numbers answers. I’ve tried all of them, accounts team etc. One lady called me back, took my details and promised that I’ll be contacted by customer service in 48hrs, what never happened. After 3 weeks I finally got hold of one lady and guess what she did? She said I’ll transfer you to another employee (they have discussed my case in front of me, while I was on the line) and I ended up talking to answer machine again, not employee. How does it happen? After that I called again, nobody picked up. I’ve left at least 6 voice messages on different phone numbers and nobody! called back. I’ve sent them emails too, but emails come back saying that it’s impossible deliver the email. Great company who positioning themselves as one of the best ones in UK in media 😂 Awful! You must be ashamed of that
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Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.
