As small advertisers with The Herald newspaper, we remember a good and effective service, when we placed a classified advert, 12 years ago. Unfortunately, the service now seems to have seriously deteriorated. We've spent hours, trying to make sense of telephone calls with silly excuses, and semi-literate emails. Eventually we became very annoyed indeed. After weeks, we've still not been able to place our advert. We keep trying, as we really do want to reach the helpful readership (we are Herald readers ourselves)! However, it is a very disheartening experience. How this 'service' seems to have ongoing difficulty in writing a few lines of text with clarity, and without errors (such as careless word repetition) is perplexing. They also seem unable to answer basic questions such as, 'Can you please give breakdown of costs?' It's delay after delay... Perhaps they don't want small advertisers. We've agreed advert. cost of £320+VAT - it's baffling, that they can't progress copy in a sensible, straightforward manner. It used to be a hassle-free process.
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Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.
