I have had my paper delivered to my house for approximately 15 years, at Xmas the papers stopped coming and I put it down to coronavirus lockdown so didn’t think much of it. I rang them today as after going through bank statements I could see they were still charging me, a total of £81.23 since papers stopped. I rang newsquest and a lady called Julie answered. She was very very rude, completely unhelpful and unprofessional. She’s a disgrace to their company. If I had been offered a reasonable explanation and a refund I would be happy but she said she had to go because she might get another call!! I’ve cancelled direct debit now and will wait and see what happens.
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Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.
