I have had my paper delivered to my house for approximately 15 years, at Xmas the papers stopped coming and I put it down to coronavirus lockdown so didn’t think much of it. I rang them today as after going through bank statements I could see they were still charging me, a total of £81.23 since papers stopped. I rang newsquest and a lady called Julie answered. She was very very rude, completely unhelpful and unprofessional. She’s a disgrace to their company. If I had been offered a reasonable explanation and a refund I would be happy but she said she had to go because she might get another call!! I’ve cancelled direct debit now and will wait and see what happens.
Claim your business profile now and gain access to all features and respond to customer reviews.
Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.