My representative alex was very understanding and compassionate to my horrible situation. I was readmitted to the hospital for a 2nd spinal fusion surgery 5 weeks after the 1st as 3 screws became loose. The 1st person was not nice at all. We live in NYC and attend theater and Lincoln Center events all the time and I have always experienced compassion for my unfortunate situation. But your 1st rep was not nice and Alex was Great1
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