I just bought 2 broadway tickets for April 2026.I accidentally bought them through New York Theatre Guide. Never have I ever bought tickets through this site. I also foolishly paid for the protection plan. I thought I read “for full refund” and I would lose the payment for the protection plan. We are from out of town and I was being cautious. When I realized I made a mistake, not even 30 minutes, I tried to cancel but instead and like everyone, I was offered a voucher. ARE YOU KIDDING ME? How is this legit? I didn’t want to lose my money (overcharged tickets) so I rebooked and guess what the original tickets were no longer available and suddenly new ones were available. Is this a scam? I don’t even have the tickets. Apparently, they will be emailed to me 24 hours or the day of. It doesn’t sit well with me. We are from out of town and I don’t know one company (unless not legit) who would do that. Once paid, I should have my tickets and also we should have the right to a full refund. PS: no confusion and the situation hasn’t been resolved. I asked for a number to call but you couldn’t provide me with one. However, you only can call me. I’m forced to accept the tickets that I tried cancelling 5 minutes after purchase again thinking the protection payment was for full refund. Any organization big or small would refund or would provide a customer service nhmber. The conversation was via chat. I kept all the screenshots of the conversation with Marika. At the very least, I hope to get my tickets asap.
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