newyorktheatreguide.com

4.6
4.6 Based on 622 reviews

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Miranda Abouzia
Disappointment Not Getting Into the Show

My daughter and I went to see this show and booked through NY Theater Guide. When we arrived (after running several blocks) we were told she could not attend the show since she is under 21 (she is 18). After looking back at my receipt it shows in very small letters at the bottom…21+. My bad I missed it. I don’t understand why it’s any different than any other show in the theater district which all have a bar? She doesn’t drink anyways! The venue felt very bad (my daughter was super disappointed as it was our last night in NYC from CA AND she loves comedy and Shakespeare) and said they would refund us no problem, however since we didn’t book direct, we needed to go through NY Theater guide. They wouldn’t refund us. Only give us a credit. Which doesn’t help since we live in Ca and don’t know the next time we will be back to NY. Lesson learned, never book with a third party like NY Theater Guide. Only book direct! It was a big bummer all around!

1
Date of experience: Nov 22, 2024

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