Ordered tickets. Needed to change something. Information on the help website said I needed to contact "customer service." There is literally no customer service, just a chatbot that CANNOT help you, has a fixed chat routine that ends with we will get back to you, we prioritize order of response by time of your show. They got back to me eight days after the show. Unless this is the kind of customer service you are hoping for, use any other company but this one.Updating given the response below (quoted here): "Please note that we always try to prioritise enquiries from customers with tickets to events that are most time-sensitive based on their performance date...Rest assured that if you have gotten in touch via our Chat then our team will get back to you.. to provide reassurance and assist you with your query."The Chatbot gave me FALSE reassurance that I would hear back before the show. The text of this email sent EIGHT DAYS AFTER THE PERFORMANCE was casual in tone: "I'll be helping you with your query. I'm sorry that we weren't able to get back to your query prior to the performance time. If your guest wasn't able to attend the performance, please let me know."This is not prioritizing things based on the timing of the show, nor is it prioritizing customer service. In fact, it is gross disrespect of the customer experience and is inexcusable.
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