I accidentally purchased tickets for a show on the wrong date. I realized my error immediately and tried to contact customer service but that was impossible with their automated response system. I was unable to change the tickets for the correct date. They would not send me MY tickets to me to try to resell them; they would only agree to sell them on my behalf. They successfully resold MY tickets but their policy is to only issue me a voucher good for one year for MY proceeds. They refused to reimburse me directly for the proceeds from the sale of MY tickets. I was able to use the voucher several months later (I don’t live in NY) for tickets that cost less than the value of my voucher. I was not allowed to use the remainder of the voucher for another ticket. Instead, they pocketed MY money for themselves. I highly recommend using Telecharge who treat you fairly and are available to help. I WILL NEVER USE NEW YORK THEATRE GUIDE AGAIN. I tried to use the remaining voucher on a second purchase and was informed that the voucher was invalid.
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