This is the best customer experience I ever had, and this is why I am now writing a review for the first time ever. My daughter and I were supposed to come to NYC from Switzerland and I booked theatre tickets (without the insurance surplus, my mistake as our trip seemed to be set in stone). But my daughter had a health issue, and I had to cancel the whole trip to NYC. I was told to put my tickets out for resale and I would receive a voucher, if they resell, which I did. But today I received a completely unexpected mail from PATTY. She somehow saw my situation and I guess she spontaneously decided to help me. She refunded our tickets. Thank you PATTY, you really are the nicest person, you are fantastic <3 !!!
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