Finnian is a fantastic customer service rep! I purchased tickets for a Broadway show and realized moments later that I had selected the wrong date. Even though I had not purchased the ticket protection service, I was able to chat with Finnian through the web chat right away and he immediately contacted the theater to cancel my purchase. With the voucher code, it was easy to re-purchase tickets for the right date (and this time with ticket protection, bc you never know...). Hugely relieved and satisfied customer here.
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