I have ticket protection. Billy Porter cancelled his performance with Cabaret due to illness. There is no customer service phone number to reach New York Theatre Guide to request a refund, even under such circumstances. Instead, they Live Chat, and offer you a voucher for the amount you paid for future shows - within a year. So, what we had to do was cancel another event, in order to use their voucher. Not only that, but we ended-up booking "Oh, Mary!" for an additional $400, as the only good seats left on a night we could attend was Sunday. So while NYTG wants TrustPilot readers to believe that they fulfilled their ticket protection agreement, don't be fooled by their smoke-and-mirrors, as their "refund" policy doesn't offer refunds. The other Broadway show ticket vendor DID fully refund us. More so, we were able to talk with them on the phone. I was honest with them about why we had to cancel, and the customer service rep said that next time, she hopes we buy Broadway tickets through them, instead.Between May & June, I purchased at least 7 Broadway shows through NYTG (see my email to verify), plus Cabaret for Sept 19th's performance. Regrettably, I'm inclined not to buy through this vendor again - especially with a response like they put on TrustPilot.
Claim your business profile now and gain access to all features and respond to customer reviews.
