I reached out to customer services on behalf of a family member who was unsure how to claim a voucher from a cancelled show. Unfortunately the voucher had already expired and I was unsure if there was anything that could be done. I was put through to Alejandra and she was very helpful in extending the expiration just long enough for the family member to use the voucher and not lose a large amount of money. They were able to get us a great result in a speedy manner while not looking down on us for our bad timing. As a family, we are very grateful for a quick response and resolution to our problem. I personally am beyond grateful that Alejandra was able to help in such a professional, quick and kind manner.
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