I saw a hair waver on Facebook. Decided to order from their website as I didn’t trust the link. If only I had checked Trustpilot first (now my go to place). I’m now in an email battle with them that confirms other reviews on here. Offering partial refunds and insisting I return to China if I want a full refund. I cancelled before the product arrived but they said the couldn’t stop it. Ended up keeping the product with a 40% refund. You could try a chargeback to your bank. I do feel the website is a front for a business doing cheap imports from China. Steer clear if you can. If you’ve purchased then stick with it to maximise your refund.
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