We’ve had a very positive experience with Nextiva, especially during the onboarding process. From the beginning, their team did an excellent job guiding us through setup and making sure the transition felt manageable and well organized. What stood out most was how thorough they were in training us on the features we specifically requested. Rather than giving us a generic overview, they took the time to focus on the tools and functionality that mattered most to our business.
Their onboarding team was knowledgeable, patient, and easy to work with. They made sure our questions were answered clearly and helped us feel confident using the system from the start. That level of support made a big difference, because implementing a new phone service can easily feel overwhelming without the right guidance.
We appreciated that the experience felt personalized and attentive, not rushed. The training sessions helped us better understand the platform and gave us a clear path for how to use the features effectively in our day-to-day operations. Overall, Nextiva made the onboarding experience smooth and professional, and their commitment to customer training gave us confidence that we made the right choice in selecting them as our phone service provider.
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Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.See more
