This service has been nothing but problematic. The contract and business practices feel predatory and misleading, and the support provided has been inadequate. For months, I was overcharged without any resolution until I filed a complaint with the relevant authorities. After a year of issues with missed calls and voicemails, every representative we contacted seemed unable to help. A sales representative assured me that after the initial term, the contract would switch to a month-to-month arrangement. However, now that we want to cancel with proper notice, we're being informed that the contract renewed for another 24 months. This was not part of our original agreement but is buried in a link to the terms of service. The experience has been frustrating, and I cannot recommend this service. They make promises just to secure a sale.
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Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.See more
