As a new client, I’ve faced continuous problems since starting the service. I successfully ported my business number and can make outbound calls, but inbound calls do not ring. All incoming calls go directly to voicemail, and no messages appear in the app, making it impossible to receive business calls. I tried reaching out to the support team several times, facing wait times between 12 to 19 minutes on each call, only to end up disconnecting. This situation has led to missed client opportunities and lost business, and the lack of effective support has rendered my business phone unusable and the issue unresolved.
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Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.See more
